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Member Updates

How can I access my paper Membership Agreement?

Pop by a Virgin Mobile store or give us a shout at 1-888-999-2321 and we'll arrange to have the agreement sent to you via email. Even better, you can view your Membership Agreement in My Account any time.

Important info re: bill payments during the possible Canada Post strike

Attention Member! Due to a possible Canada Post work stoppage, now is the perfect time to sign up for e-Bill at virginmobile.ca/billformat to be sure you still get your monthly bill without delay. It’s still your responsibility to pay your bill on time. To avoid late fees, you can pay your bill at virginmobile.ca/paybill or check out virginmobile.ca/waystopay for other payment methods.

Heads up! CDMA network shut down in Northwestern Ontario

Being a Member means you get great offers and discounts from the world’s hottest brands, but it also means you get access to a super-fast network.

As of June 30th, we will begin discontinuing our CDMA network service in Northwestern Ontario. As of the Fall 2015, CDMA coverage will not be available in Northwestern Ontario at all.


As of July 1st, we will be discontinuing our CDMA EVDO network in Sarnia, Windsor , Essex, Kenora, Niagara Falls and Baker Lake. The rest of Canada will be affected by this network change starting August 1st 2015 and impacted Members will fall back to the CDMA 1xRTT network. What’s with all the acronyms? All this means is that Members using certain phones in the impacted regions will continue to be able to make phone calls and send text messages, but will experience slower data speeds.

Changes to Mobile TV data

Due to a CRTC ruling, Virgin Mobile cannot offer Mobile TV viewing without impact to the data included in your plan. As a result of the ruling, you may notice a change to your bill with the change to Mobile TV. As of April 29, 2015 data used for watching Mobile TV on our mobile network will be charged using your standard rates (from data included in your plan, add-on or at pay-per-use data rates). 5 hours of Wi-Fi Mobile TV viewing per month is included (additional Wi-Fi viewing is $3/hour). To see the CRTC ruling visit http://www.crtc.gc.ca/eng/archive/2015/2015-26.htm

IS-95 Circuit Switched Data

IS-95 is an older technology used for data activities like tone-based fax, modems or connections that require a prefix (ex. #777). We’re updating our service with faster HSPA+/LTE technologies, and as a result, starting May 4th, 2015, IS-95 data service will no longer be available.

For mobile phones, this change will not impact your voice calling or text messaging services, but you’ll no longer have access to the mobile browser service on IS-95. If you‘d like to access the internet from your phone, we can hook you up with a shiny new one that works on the HSPA+/LTE networks.

To learn more about 4G and LTE network coverage in your area, visit virginmobile.ca/coverage.