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Member Updates

911 PROVINCIAL RECOVERY TAX IN QUEBEC

Hey there! On Aug. 1, 2016, the Quebec provincial 911 fee for emergency services will change to 46¢/month for each number on your account. Just a heads-up, this fee is mandated and collected by the provincial government and isn't a charge made by Virgin Mobile. For more info, head to http://www.agence911.org/en/

How can I access my paper Membership Agreement?

Pop by a Virgin Mobile store or give us a shout at 1-888-999-2321 and we'll arrange to have the agreement sent to you via email. Even better, you can view your Membership Agreement in My Account any time.

Important info re: bill payments during the possible Canada Post strike

Attention Member! Due to a possible Canada Post work stoppage, now is the perfect time to sign up for e-Bill at virginmobile.ca/billformat to be sure you still get your monthly bill without delay. It's still your responsibility to pay your bill on time. To avoid late fees, you can pay your bill at virginmobile.ca/paybill or check out virginmobile.ca/waystopay for other payment methods.

Heads up! CDMA network shut down in Northwestern Ontario

Being a Member means you get great offers and discounts from the world’s hottest brands, but it also means you get access to a super-fast network.

As of June 30th, we will begin discontinuing our CDMA network service in Northwestern Ontario. As of the Fall 2015, CDMA coverage will not be available in Northwestern Ontario at all.

HEADS-UP! CDMA EVDO DATA SPEED CHANGES

As of July 1st, we will be discontinuing our CDMA EVDO network in Sarnia, Windsor , Essex, Kenora, Niagara Falls and Baker Lake. The rest of Canada will be affected by this network change starting August 1st 2015 and impacted Members will fall back to the CDMA 1xRTT network. What's with all the acronyms? All this means is that Members using certain phones in the impacted regions will continue to be able to make phone calls and send text messages, but will experience slower data speeds.