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Member Updates

Changes to the Monthly Cost of Select Silver and Gold Plans.

Virgin Mobile offers Members super-hot smartphones, ridiculously fast LTE speeds and plans with loads of extras built right in. To maintain and improve the service we provide starting April 2014, the monthly recurring charge for select Silver and Gold plans is going up by $3. Plan features will stay the same as before

Find out what monthly plans will be affected by this change

Heads-up! CDMA EVDO data speed changes in Western Canada.

As of March 31st, our roaming partner will be shutting down their CDMA EVDO data network in Western Canada, and impacted Members will fall back to the 1xRTT CDMA network data. What's with all the acronyms? All this means is that Members using certain phones in the impacted regions (British Columbia and rural areas of Alberta) will continue to be able to make phone calls and send text messages, but will experience slower data speeds.

How slow? EVDO data speeds can reach up to 3.1Mbps. 1XRTT data speeds reach up to 153 Kbps.

Our Pay Per Use Data Rates are Changing

As of your March bill date we’re making a few changes to the rates for domestic pay per use data. If you’re on a plan that includes data, this change won’t affect you.


Heads-up! You won’t be able to send picture and video messages on select older phones.

As of December 31st, the following CDMA phones will no longer be able to send picture and video messages but you will still be able to receive picture and video messages. If you try to send either a picture or video message from your phone, you will receive the following error:

Message: Error C26. Please try again.
Prompt: Retry/Cancel

Bug Fix - Voicemail extended absence

Hey Members! If you ever use the “Extended Absence” setting in your voicemail, you’ll be happy to know that we fixed a bug. Now if you’re on a CDMA phone, the system will block callers from leaving a voicemail message any time you’ve turned on “Extended Absence”, just as it’s supposed to. As soon as you want to start getting voicemails again, just turn off “Extended Absence”.

Correction To Domestic BlackBerry Email and/or Social Features

Oh no, 50 MB of U.S. data roaming was incorrectly added to a number of domestic BlackBerry Email and/or Social features by mistake. Sorry!

As of November 9, 2013, we'll have fixed the issue and the 50 MB of U.S. data roaming will be removed from your account.

All other domestic data features that you're currently signed up for will remain unchanged.

Learn more about roaming rates and packages.

Virgin Mobile Members get Mobile TV on their BlackBerry10 phones

Hey there!
We've got some great news: Mobile TV is now available on the BlackBerry® Z10, BlackBerry® Q10 and BlackBerry® Q5.

How to get it:
Sign in to BlackBerry World on your BlackBerry 10 smartphone and download the Bell TV app to subscribe.