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Member Updates

Changes to Mobile TV data

Due to a CRTC ruling, Virgin Mobile cannot offer Mobile TV viewing without impact to the data included in your plan. As a result of the ruling, you may notice a change to your bill with the change to Mobile TV. As of April 29, 2015 data used for watching Mobile TV on our mobile network will be charged using your standard rates (from data included in your plan, add-on or at pay-per-use data rates). 5 hours of Wi-Fi Mobile TV viewing per month is included (additional Wi-Fi viewing is $3/hour). To see the CRTC ruling visit http://www.crtc.gc.ca/eng/archive/2015/2015-26.htm

IS-95 Circuit Switched Data

IS-95 is an older technology used for data activities like tone-based fax, modems or connections that require a prefix (ex. #777). We’re updating our service with faster HSPA+/LTE technologies, and as a result, starting May 4th, 2015, IS-95 data service will no longer be available.

For mobile phones, this change will not impact your voice calling or text messaging services, but you’ll no longer have access to the mobile browser service on IS-95. If you‘d like to access the internet from your phone, we can hook you up with a shiny new one that works on the HSPA+/LTE networks.

To learn more about 4G and LTE network coverage in your area, visit virginmobile.ca/coverage.

Sirius Satellite Radio

As of November 10, 2014 this service will no longer be available through Virgin Mobile and you will no longer be charged. If you love satellite radio on your phone, check out the app store for some listening options. Lots of love.

Heads-up! CDMA EVDO data speed changes in Western Canada.

As of October 1st, we will be discontinuing our CDMA EVDO network in Western Canada, and impacted Members will fall back to the CDMA 1xRTT network. What's with all the acronyms? All this means is that Members using certain phones in the impacted regions (British Columbia, Alberta, Saskatchewan and Manitoba) will continue to be able to make phone calls and send text messages, but will experience slower data speeds.

How slow? CDMA EVDO data speeds can reach up to 3.1Mbps. CDMA 1xRTT data speeds reach up to 153 Kbps.

Updates to One-Time Charges

A few of our services have a one-time charge, and some of those are changing as of July 22, 2014. If you’d like to do any of the following, the fee will change from $25 to $35:

  • Change your mobile number
  • Resume a cancelled service
  • Restore a suspended service (if suspended for non-payment)
  • Change the name on the bill or transfer ownership

Check out the complete list of one-time charges