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Member Updates

HEADS UP! CDMA NETWORK SHUTDOWN

With Virgin Mobile, you're not a customer, you're a Member. And not only do Members get great offers and discounts from the hottest brands, they also get access to the super-vast network that covers 98% of Canadians.


What is CDMA?

The CDMA network is an older network that is being shutdown by third party carriers in regions across Canada starting on January 31, 2017. This shutdown will effect Members running on the CDMA network in the provinces below:

 Start date 

 Service will no longer
 be available 

 Regions affected 

 January 31, 2017 

 June 30, 2017 

 Alberta, British Columbia 
 (excluding Fort Nelson) 

 March 3, 2017 

 June 30, 2017 

 Gaspé Region in QC 

 June 30, 2017 

 July 5, 2017 

 Saskatchewan 



What does this mean to you?

Members running on the CDMA network won't have access to any of their phone services including voice, 911 services, text, and data.  You won't be able to make or receive calls, send or receive texts or use any data on your CDMA phone. The network will gradually be shutdown beginning January 31, 2017 and won't be available at all after June 30th, 2017. Heads up! If you're a Prepaid Member you won't be able to top up your account after the below dates. Your prepaid balance will expire on July 31, 2017. However, if you upgrade your phone before your balance expiry date, your balance will be transferred to your new phone and top-up blocks will be removed.

  • Alberta & British Columbia (excluding Fort Nelson) - Jan 31st, 2017
  • Gaspé Region in QC - March 3rd, 2017
  • Saskatchewan - June 30th 2017

For more info, give us a shout.

  • Members with a monthly bill - 1-866-544-3370
  • Prepaid Members - 1-877-896-8483

What can you do to be sure you don't lose your phone services?

Don't sweat it, you can switch to our shiny new network! The new HSPA/LTE network gives you access to super-fast speeds and super hot smartphones. It's easy to upgrade to a hot new phone on the new network, just head to My Account to get started, or learn more about how to upgrade. You can also check out our interactive coverage map for a detailed view of our network coverage in these areas.


How do I know if my phone is affected?

Just check the inside of your phone for a SIM card.  The SIM card slot is normally located underneath the battery.  If your phone does not need a SIM card then it's probably a CDMA phone.

Here's a list of Virgin Mobile CDMA phones:

  • LG 700 Bliss
  • LG 570 Muziq
  • LG 260 Rumour
  • LG 265 Rumour 2
  • LG 230
  • Motorola KRZR K1m
  • Motorola RAZR2 V9m
  • Novatel Wireless U760 USB
  • Novatel 998
  • Novatel Ovation MC547
  • RIM BlackBerry 8130
  • RIM BlackBerry 8230
  • RIM BlackBerry 8330
  • RIM BlackBerry Q5
  • RIM Blackberry Bold 9700
  • RIM BlackBerry Curve 8530
  • RIM BlackBerry Curve 9330
  • RIM BlackBerry Curve 9350
  • Samsung m510
  • Samsung r561
  • Samsung r610
  • Samsung r100
  • Samsung m320
  • Samsung r351
  • Samsung m320
  • Samsung m330
  • Samsung Link

Heads up! An old self serve app is being shutdown.

On December 31, 2016, we're shutting down the old self serve app that some Members are still using to access your account details. The app has recently been used by Members using older model phones, like flip phones. Remember those? If you aren’t already using the My Account app, check out the deets at virginmobile.ca/app.



THE MY ACCOUNT APP JUST GOT BETTER!

Members….we've got exciting news!  Now you can download your e-Bill (PDF) and check out all your billing details right in the app…all with the swipe of a finger.

Don't have the My Account App?  Check it out.

It's here! We're super stoked to launch the iPhone 7 and iPhone 7 Plus.

Pop by a Virgin Mobile store or check out virginmobile.ca/iPhone7 for info and to place an order.

If upgrading your current Virgin Mobile phone is what you're after, check out virginmobile.ca/iPhoneupgrade