X

Error Msg Title

Error Msg Content

Ok
X

Warning Msg Title

Warning Msg Content

Ok

Member Updates

Sirius Satellite Radio

As of November 10, 2014 this service will no longer be available through Virgin Mobile and you will no longer be charged. If you love satellite radio on your phone, check out the app store for some listening options. Lots of love.

Heads-up! CDMA EVDO data speed changes in Western Canada.

As of October 1st, we will be discontinuing our CDMA EVDO network in Western Canada, and impacted Members will fall back to the CDMA 1xRTT network. What's with all the acronyms? All this means is that Members using certain phones in the impacted regions (British Columbia, Alberta, Saskatchewan and Manitoba) will continue to be able to make phone calls and send text messages, but will experience slower data speeds.

How slow? CDMA EVDO data speeds can reach up to 3.1Mbps. CDMA 1xRTT data speeds reach up to 153 Kbps.

Updates to One-Time Charges

A few of our services have a one-time charge, and some of those are changing as of July 22, 2014. If you’d like to do any of the following, the fee will change from $25 to $35:

  • Change your mobile number
  • Resume a cancelled service
  • Restore a suspended service (if suspended for non-payment)
  • Change the name on the bill or transfer ownership

Check out the complete list of one-time charges

Changes to the Monthly Cost of Select Silver and Gold Plans.

Virgin Mobile offers Members super-hot smartphones, ridiculously fast LTE speeds and plans with loads of extras built right in. To maintain and improve the service we provide starting April 2014, the monthly recurring charge for select Silver and Gold plans is going up by $3. Plan features will stay the same as before

Find out what monthly plans will be affected by this change

Heads-up! CDMA EVDO data speed changes in Western Canada.

As of March 31st, our roaming partner will be shutting down their CDMA EVDO data network in Western Canada, and impacted Members will fall back to the 1xRTT CDMA network data. What's with all the acronyms? All this means is that Members using certain phones in the impacted regions (British Columbia and rural areas of Alberta) will continue to be able to make phone calls and send text messages, but will experience slower data speeds.

How slow? EVDO data speeds can reach up to 3.1Mbps. 1XRTT data speeds reach up to 153 Kbps.