Member Updates

Problem calling 911 with 3rd party VoIP apps on Android phones.

We want to give you a heads-up about an issue affecting Members using VoIP-based apps like Viber and Skype on Android phones. If you use one of these apps to make call then you might not be able to call 911 in an emergency.

The issue isn’t specific to Virgin Mobile and could affect customers with any mobile phone company. We’ve talked with Google and they’re currently working with the app developers to make sure the issue gets fixed.

Why can’t I watch HBO on my phone anymore?

We’re sorry about this, but as of June 27, 2013 the HBO add-on won’t be available anymore. You’ll still be able to watch over 25 live channels on the go like CTV, CTV Two, TSN, TSN2 and tons more. You don’t need to do anything – you won’t be charged for HBO after this day and your plan won’t be affected in any way.

Heads-up! We’ll add a credit to your account to cover the cost of HBO from June 27 to your bill date. You’ll see it on your next two bills, depending on when your bill date is.

CHANGES TO PAY PER USE RATES

Heads-up! The Pay Per Use rate for calls made while Members are roaming in the United States has changed to a new flat rate of $1.45/min! The new flat rate was suppose to start on April 1, but was delayed because of techie issues. Some of you might see incorrect or higher charges on your bill for international calls made while roaming in the US. Not to worry though! Members who were charged the previous voice roaming rates from April 1 – April 15 at a rate higher than $1.45/min will be automatically credited so that you’re charged the new, lower rate of $1.45/min. We’ll send you a text when the credit has been added to your account.

Why can’t I watch HBO on my phone anymore?

We’re sorry about this, but as of June 27, 2013 the HBO add-on won’t be available anymore. You’ll still be able to watch over 25 live channels on the go like CTV, CTV Two, TSN, TSN2 and tons more. You don’t need to do anything – you won’t be charged for HBO after this day and your plan won’t be affected in any way.

Heads-up! We’ll add a credit to your account to cover the cost of HBO for June 27 to your bill date. You’ll see it on your next two bills, depending on when your bill date is.

CHANGES TO PAY PER USE RATES

Heads-up! The Pay Per Use rate for calls made while Members are roaming in the United States has changed to a new flat rate of $1.45/min! The new flat rate was suppose to start on April 1, but was delayed because of techie issues. Some of you might see incorrect or higher charges on your bill for international calls made while roaming in the US. Not to worry though! Members who were charged the previous voice roaming rates from April 1 – April 15 at a rate higher than $1.45/min will be automatically credited so that you’re charged the new, lower rate of $1.45/min. We’ll send you a text when the credit has been added to your account.

CHANGES TO PAY PER USE RATES

Heads-up! On April 1, 2013, the charge for Pay-Per-Use texts sent while you’re outside of Canada will change to 75¢/text. The charge for Pay-Per-Use calls sent while you’re in the US will change to $1.45/minute has been delayed until further notice.

Changes to the "Smartphone Activation - Flyaway To Miami" Contest

Heads-up! Because of the cancellation of the “Virgin Mobile Presents: The Born This Way Ball Tour starring Lady Gaga” we’ll be awarding an alternate prize.