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With Virgin Mobile, you're not a customer, you're a Member. And not only do Members get great offers and discounts from the hottest brands, they also get access to the super-vast network that covers 98% of Canadians.
What is CDMA?
The CDMA network is an older network that is being shutdown by third party carriers in regions across Canada starting on January 31, 2017. Members running on the CDMA network in Alberta, British Columbia, and the Gaspe region of Quebec will be affected first. Followed by Saskatchewan on June 30th, 2017.
What does this mean to you?
Members running on the CDMA network won't have access to any of their phone services including voice, 911 services, text, and data. You won't be able to make or receive calls, send or receive texts or use any data on your CDMA phone. The network will gradually be shutdown beginning January 31, 2017 and soon won't be available at all. Heads up! If you’re a Prepaid Member, you won’t be able to top up your account as of February 1st.
For more info, give us a shout.
What can you do to be sure you don't lose your phone services?
Don't sweat it, you can switch to our shiny new network! The new HSPA/LTE network gives you access to super-fast speeds and super hot smartphones. It's easy to upgrade to a hot new phone on the new network, just head to My Account to get started, or learn more about how to upgrade. You can also check out our interactive coverage map for a detailed view of our network coverage in these areas.
How do I know if my phone is affected?
Just check the inside of your phone for a SIM card. The SIM card slot is normally located underneath the battery. If your phone does not need a SIM card then it's probably a CDMA phone.
Here's a list of Virgin Mobile CDMA phones:
On December 31, 2016, we're shutting down the old self serve app that some Members are still using to access your account details. The app has recently been used by Members using older model phones, like flip phones. Remember those? If you aren’t already using the My Account app, check out the deets at virginmobile.ca/app.
Members….we've got exciting news! Now you can download your e-Bill (PDF) and check out all your billing details right in the app…all with the swipe of a finger.
Don't have the My Account App? Check it out.