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Due to a CRTC ruling, Virgin Mobile cannot offer Mobile TV viewing without impact to the data included in your plan. As a result of the ruling, you may notice a change to your bill with the change to Mobile TV. As of April 29, 2015 data used for watching Mobile TV on our mobile network will be charged using your standard rates (from data included in your plan, add-on or at pay-per-use data rates). 5 hours of Wi-Fi Mobile TV viewing per month is included (additional Wi-Fi viewing is $3/hour). To see the CRTC ruling visit http://www.crtc.gc.ca/eng/archive/2015/2015-26.htm
How much data will I use over Wi-Fi or the mobile network while watching Mobile TV?
If you watch 20 mins of video you can expect to use approx 120 MB over Wi-Fi or the mobile network.
Heads Up! Usage may vary dependent upon the quality of the available channel and coverage.
How can I manage my Mobile TV viewing usage?
Over the mobile network: Data used for watching Mobile TV on our mobile network will be rated using standard rates (from data included in your plan, add-on or at pay per-use data rates, as applicable.
You will receive a text message once you’ve reached 90% of your data usage in your plan and another text will be sent at $50 of data overage.
Pay-per-use Members will be notified of data usage at $30, $50 and $500.
Over Wi-Fi: 5 hours of Wi-Fi Mobile TV viewing per month is included (additional Wi-Fi viewing is $3/hour).
Here’s how to manage usage over Wi-Fi:
- In-app alert at 90% of the 5 hour allotment
- Text message when you reach 95% of the 5 hour allotment
- Within the app under Settings > Time Viewed, a Usage Meter is available to help track Wi-Fi usage
How can I tell how much data I’ve used over the mobile network?
To view how much overall data you’ve used over the mobile network (not specific to viewing content via the Mobile TV) you can check out our Virgin Mobile My Account app. We’ll also shoot you a text once you have reached 95% of your monthly data allotment.
Heads up! Viewing your data usage via the app will only show you ALL the data you’ve used for your billing period, not just Mobile TV data.
I love Mobile TV! How do I get more data?
You can change your plan to include more data at any time. You can also add a data add-on. For more info on our plans, click here. Heads up! You will need to have a My Account profile set up in order to login.
IS-95 is an older technology used for data activities like tone-based fax, modems or connections that require a prefix (ex. #777). We’re updating our service with faster HSPA+/LTE technologies, and as a result, starting May 4th, 2015, IS-95 data service will no longer be available.
For mobile phones, this change will not impact your voice calling or text messaging services, but you’ll no longer have access to the mobile browser service on IS-95. If you‘d like to access the internet from your phone, we can hook you up with a shiny new one that works on the HSPA+/LTE networks.
To learn more about 4G and LTE network coverage in your area, visit virginmobile.ca/coverage.
As of November 10, 2014 this service will no longer be available through Virgin Mobile and you will no longer be charged. If you love satellite radio on your phone, check out the app store for some listening options. Lots of love.
As of October 1st, we will be discontinuing our CDMA EVDO network in Western Canada, and impacted Members will fall back to the CDMA 1xRTT network. What's with all the acronyms? All this means is that Members using certain phones in the impacted regions (British Columbia, Alberta, Saskatchewan and Manitoba) will continue to be able to make phone calls and send text messages, but will experience slower data speeds.
How slow? CDMA EVDO data speeds can reach up to 3.1Mbps. CDMA 1xRTT data speeds reach up to 153 Kbps.
Check out our interactive coverage map for a detailed view of our network coverage in these areas.
If you have a need for speed, it's time to switch to our shiny new network. We like to call it the 4G LTE network. The phones are hot too. It's easy to upgrade to a hot new phone, just head to My Account to get started, or learn more about how to upgrade.
How do know if my phone is effected?
Just check the inside of your phone for a SIM card. The SIM card slot is normally located underneath the battery. If your phone does not need a SIM card then it's probably a CDMA phone.
Here's a list of Virgin Mobile CDMA phones:
A few of our services have a one-time charge, and some of those are changing as of July 22, 2014. If you’d like to do any of the following, the fee will change from $25 to $35: