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A few of our services have a one-time charge, and some of those are changing as of July 22, 2014. If you’d like to do any of the following, the fee will change from $25 to $35:
Virgin Mobile offers Members super-hot smartphones, ridiculously fast LTE speeds and plans with loads of extras built right in. To maintain and improve the service we provide starting April 2014, the monthly recurring charge for select Silver and Gold plans is going up by $3. Plan features will stay the same as before
As of March 31st, our roaming partner will be shutting down their CDMA EVDO data network in Western Canada, and impacted Members will fall back to the 1xRTT CDMA network data. What's with all the acronyms? All this means is that Members using certain phones in the impacted regions (British Columbia and rural areas of Alberta) will continue to be able to make phone calls and send text messages, but will experience slower data speeds.
How slow? EVDO data speeds can reach up to 3.1Mbps. 1XRTT data speeds reach up to 153 Kbps.
Check out our interactive coverage map for a detailed view of our network coverage in these areas.
If you have a need for speed, it's time to switch to our shiny new network. We like to call it the 4G LTE network. The phones are hot too. It's easy to upgrade, just head to My Account to get started, or learn more about how to upgrade.
How do know if my phone is effected?
Just check the inside of your phone for a SIM card. The SIM card slot is normally located underneath the battery. If your phone does not need a SIM card then it's probably a CDMA phone.
Here's a list of Virgin Mobile CDMA phones:
As of your August bill date we’re making a few changes to the rates for domestic pay per use data. If you’re on a plan that includes data, this change won’t affect you.READ MORE
As of December 31st, the following CDMA phones will no longer be able to send picture and video messages but you will still be able to receive picture and video messages. If you try to send either a picture or video message from your phone, you will receive the following error:
Message: Error C26. Please try again.
Here is a list of impacted phones:
Got questions? We can help.
What is picture or video messaging?
Picture and video messaging, or Multimedia Messaging Service (MMS), lets you take a pic or video with your phone and send it to another mobile phone or email address.
Receiving picture and video messages
Impacted CDMA phones will still continue to receive both picture and video messages from other users. However, you won’t be able to forward them to someone.
Would I still be charged for picture and video messages?
No, you won’t be charged for failed or unsent picture and video messages.
What if I’m subscribed to an unlimited messaging bundle or a plan that includes picture and video messaging?
Members with unlimited messaging bundles on an impacted CDMA phone will still be able to send and receive text messages from their phone. However, impacted phones won’t send picture or video messages.
To modify or cancel your plan or add-on feature due to this change please contact Virgin Mobile.