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Member Updates

Heads up! An old self serve app is being shutdown.

On December 31, 2016, we're shutting down the old self serve app that some Members are still using to access your account details. The app has recently been used by Members using older model phones, like flip phones. Remember those? If you aren’t already using the My Account app, check out the deets at virginmobile.ca/app.


Members….we've got exciting news!  Now you can download your e-Bill (PDF) and check out all your billing details right in the app…all with the swipe of a finger.

Don't have the My Account App?  Check it out.

It's here! We're super stoked to launch the iPhone 7 and iPhone 7 Plus.

Pop by a Virgin Mobile store or check out virginmobile.ca/iPhone7 for info and to place an order.

If upgrading your current Virgin Mobile phone is what you're after, check out virginmobile.ca/iPhoneupgrade

Heads Up! Price Change Info.

Starting on your November 2016 bill, some Add-on prices will be going up. We appreciate you sticking with us. We’re doing everything we can to keep our fees as low as possible while providing you with the awesome service and super fast network you’ve come to expect from us.

The below Add-ons will be going up to $2/mo.

  • Data Block
  • Data blocking in Canada

The below Add-ons will be going up by $5/mo.

  • Unlimited US Long Distance
  • Unlimited Anytime Minutes

The below Add-on will be increasing by $2/mo.

  • Data - 200 MB