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Pop by a Virgin Mobile store or give us a shout at 1-888-999-2321 and we'll arrange to have the agreement sent to you via email. Even better, you can view your Membership Agreement in My Account any time.
Attention Member! Due to a possible Canada Post work stoppage, now is the perfect time to sign up for e-Bill at virginmobile.ca/billformat to be sure you still get your monthly bill without delay. It’s still your responsibility to pay your bill on time. To avoid late fees, you can pay your bill at virginmobile.ca/paybill or check out virginmobile.ca/waystopay for other payment methods.
Being a Member means you get great offers and discounts from the world’s hottest brands, but it also means you get access to a super-fast network.
As of June 30th, we will begin discontinuing our CDMA network service in Northwestern Ontario. As of the Fall 2015, CDMA coverage will not be available in Northwestern Ontario at all.
Data coverage will not be available as of June 30, 2015, however, voice and text messaging will continue to function in most parts of Northwestern Ontario until Fall 2015.
4G network coverage is available in most of Northwestern Ontario on the high speed HSPA+ and LTE networks. Check out our interactive coverage map for a detailed view of our network coverage in these areas.
Heads Up! New coverage will be coming soon to Chapleau, Manitouwadge, Hornepayne and Longlac
If mobile data is your thing, it’s time to switch to our shiny new network. We like to call it the 4G LTE network. The phones are hot too. It’s easy to upgrade to a hot new phone, just head to My Account to get started, or learn more about how to upgrade.
How do I know if my phone is affected?
Just check the inside of your phone for a SIM card. The SIM card slot is normally located underneath the battery. If your phone does not need a SIM card then it’s probably a CDMA phone.
Here's a list of Virgin Mobile CDMA phones:
As of July 1st, we will be discontinuing our CDMA EVDO network in Sarnia, Windsor , Essex, Kenora, Niagara Falls and Baker Lake. The rest of Canada will be affected by this network change starting August 1st 2015 and impacted Members will fall back to the CDMA 1xRTT network. What’s with all the acronyms? All this means is that Members using certain phones in the impacted regions will continue to be able to make phone calls and send text messages, but will experience slower data speeds.
How slow? CDMA EVDO data speeds can reach up to 3.1Mbps. CDMA 1xRTT data speeds reach up to 153 Kbps.
Check out our interactive coverage map for a detailed view of our network coverage in these areas.
If you have a need for speed, it's time to switch to our shiny new network. We like to call it the 4G LTE network. The phones are hot too. It's easy to upgrade to a hot new phone, just head to My Account to get started, or learn more about how to upgrade.
How do know if my phone is effected?
Just check the inside of your phone for a SIM card. The SIM card slot is normally located underneath the battery. If your phone does not need a SIM card then it's probably a CDMA phone.
Here's a list of Virgin Mobile CDMA phones:
Due to a CRTC ruling, Virgin Mobile cannot offer Mobile TV viewing without impact to the data included in your plan. As a result of the ruling, you may notice a change to your bill with the change to Mobile TV. As of April 29, 2015 data used for watching Mobile TV on our mobile network will be charged using your standard rates (from data included in your plan, add-on or at pay-per-use data rates). 5 hours of Wi-Fi Mobile TV viewing per month is included (additional Wi-Fi viewing is $3/hour). To see the CRTC ruling visit http://www.crtc.gc.ca/eng/archive/2015/2015-26.htm
How much data will I use over Wi-Fi or the mobile network while watching Mobile TV?
If you watch 20 mins of video you can expect to use approx 120 MB over Wi-Fi or the mobile network.
Heads Up! Usage may vary dependent upon the quality of the available channel and coverage.
How can I manage my Mobile TV viewing usage?
Over the mobile network: Data used for watching Mobile TV on our mobile network will be rated using standard rates (from data included in your plan, add-on or at pay per-use data rates, as applicable.
You will receive a text message once you’ve reached 90% of your data usage in your plan and another text will be sent at $50 of data overage.
Pay-per-use Members will be notified of data usage at $30, $50 and $500.
Over Wi-Fi: 5 hours of Wi-Fi Mobile TV viewing per month is included (additional Wi-Fi viewing is $3/hour).
Here’s how to manage usage over Wi-Fi:
- In-app alert at 90% of the 5 hour allotment
- Text message when you reach 95% of the 5 hour allotment
- Within the app under Settings > Time Viewed, a Usage Meter is available to help track Wi-Fi usage
How can I tell how much data I’ve used over the mobile network?
To view how much overall data you’ve used over the mobile network (not specific to viewing content via the Mobile TV) you can check out our Virgin Mobile My Account app. We’ll also shoot you a text once you have reached 95% of your monthly data allotment.
Heads up! Viewing your data usage via the app will only show you ALL the data you’ve used for your billing period, not just Mobile TV data.
I love Mobile TV! How do I get more data?
You can change your plan to include more data at any time. You can also add a data add-on. For more info on our plans, click here. Heads up! You will need to have a My Account profile set up in order to login.
IS-95 is an older technology used for data activities like tone-based fax, modems or connections that require a prefix (ex. #777). We’re updating our service with faster HSPA+/LTE technologies, and as a result, starting May 4th, 2015, IS-95 data service will no longer be available.
For mobile phones, this change will not impact your voice calling or text messaging services, but you’ll no longer have access to the mobile browser service on IS-95. If you‘d like to access the internet from your phone, we can hook you up with a shiny new one that works on the HSPA+/LTE networks.
To learn more about 4G and LTE network coverage in your area, visit virginmobile.ca/coverage.