Our lawyers are very good at explaining everything. They make the rules clear and easy to understand. So, relax and check out the following:
Terms and conditions that apply when you use our services; what's allowed, and what's notRead more
Why we collect and how we use your personal information, and contact information if you have questions or concerns about your privacyRead more
How you can use our website.Read more
Virgin Mobile's services are regulated by the CRTC (that's the Canadian Radio-television and Telecommunications Commission). You can find out about our latest applications and learn about our current and upcoming hearings where you can add your opinions and let your voice be heard. Visit the Canadian Radio-television and Telecommunications Commission website to learn more about how you can participate.
Hey! We aren’t involved in any CRTC hearings which are open for comments from the public right now. Check back later.
We don’t have any current applications filed with the CRTC right now. Check back later.
CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services. If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.