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Virgin Mobile protects the Personal Information that you provide to us. Virgin Mobile only collects, uses and discloses Personal Information that you supply in order to provide you with the services you have requested.
Our primary goal in collecting Personal Information is to provide you with great customer service. This allows us to provide features that meet your needs, and to customize our service to make your interaction with Virgin Mobile easier. In order to help protect your Personal Information, you will be provided with an account identifier (PIN) in order to access your personal account details in the future. Virgin Mobile recognizes that you may have provided, and may continue to provide us with Personal Information in one or more ways (while interacting with our call centre, visiting our web site, or by participating in one of our marketing or promotional events).
Personal Information that Virgin Mobile collects includes information such as your name, address, telephone number, credit card information and verification (where you provide a credit card for payment) or if you apply to come and work with us, your resume and references (including all the information that you may provide in such documents). Additionally, when you choose to participate in marketing programs, you may also provide additional Personal Information.
Virgin Mobile does not knowingly collect Personal Information from anyone under the age of 13, and does not use such information if we discover that it has been provided by a minor. Virgin Mobile may collect Personal Information from teenagers between the ages of 13 and the age of majority with their express consent. In certain circumstances, depending on the nature of the Personal Information collected, parental consent may also be required (and we will advise at the point of collection whether such consent is required).
Virgin Mobile may use your Personal Information for the following purposes:
Virgin Mobile does not sell, or trade your Personal Information to third parties.
Where you expressly consent, Virgin Mobile will disclose your Personal Information to third parties in order that you may access third party content services and participate in third party promotions.
Virgin Mobile may also disclose your Personal Information as permitted or required by law. For example, Virgin Mobile will disclose Personal Information to those governmental bodies who have authority to obtain it, in order to comply with a warrant or subpoena issued by a court of competent jurisdiction, and to comply with record production requirements.
All marketing communications Virgin Mobile sends to you will provide you with a way to withdraw your consent should you decide that you no longer wish to receive such marketing communications and promotional materials. . If you don't want to get these communications or allow the use of your information for these purposes, go to www.virginmobile.ca/communicationpreferences to update your Communication Preferences. You may also withdraw your consent by calling Virgin Mobile's Privacy Officer at 1-888-999-23211-888-999-2321 or via email to email@example.com or following the links on secondary marketing sent to you.
Please note that if you do not consent to Virgin Mobile's use and disclosure of your Personal Information, this may affect our ability to provide you with particular products and services.
We may aggregate Personal Information and remove any identifying elements in order to analyze patterns and improve our marketing and promotional efforts, to analyze website use, to improve our content and product offerings, and to customize our site's content, layout and services.
We gather certain usage information like the number and frequency of visitors to this site. This information may include which URL you just came from, which URL you next go to, what browser you are using, and your IP address. We only use such data in the aggregate. This collective data helps us to determine how much our customers use parts of the site, and do internal research on our users' demographics, interests, and behaviour to better understand and serve you.
You can access and review your Personal Information held by Virgin Mobile and make corrections to it. Please call our Privacy Officer at 1-888-999-23211-888-999-2321 or send an email to firstname.lastname@example.org. Virgin Mobile reserves the right not to change any Personal Information but will append any alternative text the individual concerned believes appropriate.
Virgin Mobile will endeavour to provide the information you require within a reasonable time. There may be a small monetary charge for some requests, depending on the information requested.
Virgin Mobile uses standard industry practices to safeguard the confidentiality of your Personal Information. Virgin Mobile treats this data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. Virgin Mobile stores most of its electronic and paper documents at its head office in Toronto, Canada. As indicated above, as some companies providing services to Virgin Mobile may be located outside of Canada, your Personal Information may also be stored in those jurisdictions.
Unfortunately, perfect security does not exist on the Internet, and therefore, Virgin Mobile makes no representations or warranties with regard to the sufficiency of these security measures with respect to on'line activities.
Virgin Mobile will only keep your Personal Information for as long as it is required for internal business purposes and in order to satisfy various accounting and legal requirements. When we no longer require your Personal Information, we will take steps to ensure that is destroyed, or that your personally identifiable information is removed.
If you wish to withdraw or change your consent to Virgin Mobile's use and disclosure of your Personal Information, or if you would like to contact us with a question or complaint regarding our use or disclosure of your Personal Information, please contact our Privacy Officer at 1-888-999-23211-888-999-2321 or send an email to email@example.com.
When it comes to your preferences for privacy and marketing, ‘Virgin Mobile and its affiliates’ refers to the following companies:
If you have any concern about the handling of your Personal Information please contact Virgin Mobile’s Privacy Officer at:
The Office of the Virgin Mobile Privacy Ombudsman
160 Elgin Street
The Office of the Virgin Mobile Privacy Ombudsman
160 Elgin Street
How to escalate:
If you are unhappy about the way Virgin Mobile has handled your questions or complaints, you may also contact the office of Canada's Privacy Commissioner at:
30 Victoria Street