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Choose your modem:

Steve

Valérie

HOW TO RETURN YOUR MODEM AND POWER SUPPLY

Give Steve a goodbye hug and put him and his power supply in a box for safe travel. Psst! He loves bubble wrap so feel free to dress him in it.

Got a letter from us? 

  1. There would have been either a Purolator waybill or Canada Post waybill attached to the bottom of the letter.
  2. Follow the instructions on the letter and keep it for your records. It contains the Postal Tracking number you’ll need as proof of shipping.

Didn’t get a letter or misplaced yours? 

Return Steve for free with Canada Post

  1. Print a return shipping label from the Canada Post website.
  2. The website will give you a tracking number so keep it for your records.
  3. Attach the return shipping label to the outside of the box.
  4. Drop off the box at any Canada Post location and you're done!

How to Return Valérie and her Power Supply

Give Valérie a goodbye hug and put her and her power supply in a box for safe travel. Psst! She loves bubble wrap so feel free to dress her in it.

Got a letter from us? 

  1. There would have been either a Purolator waybill or Canada Post waybill attached to the bottom of the letter.
  2. Follow the instructions on the letter and keep it for your records. It contains the Postal Tracking number you’ll need as proof of shipping.

Didn’t get a letter or misplaced yours? 

Return Valérie for free with Canada Post

  1. Print a return shipping label from the Canada Post website.
  2. The website will give you a tracking number so keep it for your records.
  3. Attach the return shipping label to the outside of the box.
  4. Drop off the box at any Canada Post location and you're done!