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UNDERSTANDING YOUR HOME INTERNET BILL.

Your first Home Internet bill will be a bit different than your future bills. So, here's some handy dandy need-to-knows.

THE SCOOP

  • You will get one bill whether you have both Mobile and Home Internet, or Home Internet only.
  • Home internet access is billed one month in advance – just like Mobile.
  • On your first bill, you’ll see a proration charge for the Home Internet access you received leading up to the first day of your regular billing cycle.
  • Your Home Internet usage is calculated based on the calendar month, not your billing cycle.
  • Usage overages you incur during your first calendar month will appear on your second bill.
  • Going forward, usage overages you incur during a calendar month will appear on your next bill.

YOUR FIRST BILL

You are charged one month in advance for Home Internet access. So, on your first bill you'll see two charges:

  • 1 A charge for your next month's Home Internet access in advance based on your billing cycle dates.
  • 2 A prorated amount for the first month of Home Internet access based on the calendar month.

YOUR SECOND BILL

Your Home Internet usage is calculated based on the calendar month, not your billing cycle.

  • 3If you're on the Home Internet 300GB plan, any usage overages you incurred during your first calendar month will show in the other charges section of your second bill.

If you're on the Home Internet Unlimited plan, usage ain't no thang so you won't see any overage charges.

LET'S BREAK DOWN THE EXAMPLE ABOVE

1st bill

Your first bill would include:

  • 2nd month’s $50 Home Internet access charge in advance (May 25 – June 24)
  • 1st month’s prorated Home Internet access charge (May 13 – 24)

2nd BILL

Your 2nd bill would include:

  • $50 Home Internet access charge for June 25 - July 24)
  • Usage Overage charges for the calendar month (May 13 to 31)

3rd BILL

Your 3rd and future bills would include:

  • $50 Home Internet access charge for your billing cycle (July 25 - August 24)
  • Usage overage charges for the calendar month (June 1 – 30)

THE PRORATION EQUATION

  • Home Internet access charge $50 / 31 days of May = $1.61 a day
  • $1.61 x 12 days (May 13 – 24) = $19.32 prorated Home Internet access charge based on the calendar month

To see a detailed version of your bill login to My Account.

OVERAGES HEADS UP

You will receive a notification when you exceed 90% and 100% of your monthly usage.
You can also call Care at 1-888-999-2321 to check your usage or if you want to upgrade your plan.

Still need help?

  • Call Us

  • 1-888-999-2321