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How can we help you?

We're here to help! Get the answers to your questions about everything including phones, plans, billing, coverage, long distance, roaming and more.

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You’ve got questions, we’ve got answers. Take a look at the most frequently asked questions by our Members or pick a topic over on the left.

Members' Top FAQ:

Before You Join

Bill and Usage

  • Understand the charges:

Your bill won’t pay itself, but our app makes it almost that easy.

Download the My Account app

Coverage, Long Distance and Travelling

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  • Canada Rates
  • Roaming and Travel
  • Network updates
  • Network updates

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