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Shop early. Shop worry free.

We've got you covered with our Virgin Plus Payback Promise.

How does it work

If you purchased your phone with Sweet Pay™ within the last 30 days and our price of that phone drops between December 21, 2023 – January 2, 2024, then let us know by submitting the web form.

We'll slide the difference back to you as a credit on your account. Hey, that's how we roll.

Fill out the form

Heads up! The Virgin Plus Payback Promise has ended. The deadline to submit the web form was January 2, 2024.

Close

Heads up: With Virgin Plus you can update your Communication Preferences at any time at virginplus.ca/communicationpreferences or by sending a request to: Virgin Plus Head Office at 15 Asquith Avenue - Floor 6. Toronto, Ontario M4W 1J7, or by calling 1-888-999-2321. If you're an existing Virgin Plus Member, you can also log in to My Account and manage all your Marketing Preferences in one spot.

Good to know.

  • Virgin Plus Payback Promise is only available on new activations and hardware upgrades on eligible 2-year plans with Sweet Pay™.
  • Credits will be based on the difference between the net purchase price of your phone and our lowest advertised price on the date of your submission. The advertised price must be within your province of residence, in the same channel where you made your original purchase, for the same Virgin Plus phone with the same contract term, plan and features (excluding applicable taxes).
  • Offer is valid on phones purchased within the last 30 days, if the price of that phone has dropped on your submission date.
  • An email will be sent to you by January 31, 2024 to confirm whether you are eligible for the credit, followed by a credit on your bill within 1 to 2 business cycles if eligible. The form is subject to verification and cannot be transferred. Limit of one form per activation.
  • Offer is subject to change without notice and can't be combined with other offers.