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BASIC TROUBLESHOOTING.

If you're having trouble with your phone or stick, we've got some quick fixes you can try at home first before sending it in to get fixed.

DO A MASTER RE-SET

A master re-set switches everything back to factory settings and might fix the issue. For instructions on how to do a master re-set, check out the Troubleshooting section in interactive phone guides.

Heads-up! Doing a master re-set could erase all of your personal info like ringtones, pictures and contacts.

UPDATE YOUR PHONE’S SOFTWARE

Smartphone makers regularly release new software to fix known phone issues and keep smartphones running quickly and smoothly. Go to the Device Software section of the interactive phone guides to learn how to update your phone’s software.

STILL NOT WORKING?

If your phone still isn’t working after you’ve tried these basic troubleshooting steps, head to a Virgin Mobile Service Lounge to get hands-on technical support.

If your phone needs to get repaired, make sure you back up your info before sending it in! Your phone, smartphone or data stick repair options depend on what type of phone or stick you've got and how old it is. Check out all the details for repairs and exchanges!

Still need help?

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