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When you dial 911 from your Virgin Mobile phone, your call is sent to the emergency operator in your area.
Phase One provides 911 emergency operators with your mobile phone number, area code and approximate location information. The operator will know the location of the cellular tower handling your call, which is helpful if your call is disconnected for any reason. Phase One is currently available in most areas with 911 service.
Phase Two allows for 911 emergency operators to locate you even more precisely with your mobile phone. Virgin Mobile has been able to route calls with e911 Phase Two information since February 2010. e911 Phase Two service is available in most Virgin Mobile coverage areas in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Prince Edward Island and Nova Scotia, but may not be available in certain areas if the local emergency operators are not ready to receive your e911 Phase Two call information.
Check your local telephone book for emergency services telephone numbers. You can also contact local emergency operators to find out about the availability of 911 services in your area but don’t dial 911 for this info!
Some provinces charge a regulated provincial tax to fund their e911 service, so you’ll see that on your bill if you live in Saskatchewan, Nova Scotia, New Brunswick, Prince Edward Island, Québec or Alberta.
The amount of the provincial e911 tax varies depending on which province you reside in.
|Prince Edward Island||$0.70|
Heads-up! This is a charge that was created by the governments in these provinces and not by Virgin Mobile. We're required to collect the tax and pass it on to these governments just like provincial sales taxes.