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How to ship lithium batteries.

All Virgin Mobile devices (phones, tablets, etc.) use lithium batteries. Depending on the device, you may or may not be able to remove a lithium battery.

In Canada, shipping lithium batteries is subject to Transport Canada's Transportation of Dangerous Goods (TDG) Act. This means that if you need to return a mobile device and/or lithium battery, you'll need to take certain precautions (especially if the battery is damaged).

When you ship lithium batteries, including batteries contained in or packed with devices and equipment, you must meet shipping requirements and declare the package's contents to postal carriers, couriers or transport companies.

Before you ship a lithium battery, you'll need to check if it has been damaged by visually inspecting it using the criteria below:

  • Broken (e.g., damaged or heavily deformed outer casing; melted wires)
  • Crack or rupture of the plastic
  • Leaking or venting (emits abnormal gas smell)
  • Any discoloration
  • Swelling (bulge or bump)
  • Unusual overheating (more than lukewarm even in off mode)
  • Recalled battery
  • Battery is inaccessible (damage to the electronic unit)

Damaged Battery

If you have a damaged battery without a device:

  • Please recycle the damaged battery locally at a waste management site. Do not return the damaged battery to Virgin Mobile.

If you have a damaged battery with a device:

  • If you're returning damaged battery with a device give us a shout at 1-888-999-2321 and we'll send you a damaged battery shipping kit.
  • When you receive your shipping kit, just follow the included instructions.
  • Attach the included prepaid Purolator return waybill to the shipping box.
  • Fill out the included Shipping Document (Bill of Lading) form. Heads Up! Your shipment won't be accepted by the courier if the declaration form isn’t done.

More info on shipping a damaged battery with a device (PDF)

Non-Damaged Battery

If you have a non-damaged battery without a device:

  • Use the shipping carton you received from us when you originally ordered your device. Dangerous goods stickers are on the original shipping carton so make sure both stickers are visible. Ship via ground shipping only.
  • If you don't have the original shipping carton, give us a shout at 1-888-999-2321 and we'll send you non-damaged battery shipping kit.
  • If you don't have the original manufacturer's packaging, put each battery in a storage bag (e.g., a 2 mm thick resealable ziplock bag) and seal the bag.
  • Don't put more than two batteries in the shipping carton.
  • Make sure each battery is secured inside the shipping box so that the battery doesn't move during transport.
  • Attach the prepaid return waybill to the shipping carton and write "Exempt TDGR SP 34" on the waybill.

If you have a non-damaged battery with a device:

  • Insert the battery into the device and be sure device is powered off.
  • Use the shipping carton you received from us when you originally ordered your device. Dangerous goods stickers are on the original shipping carton so make sure both stickers are visible. Ship via ground shipping only.
  • If you don't have the original shipping carton, give us a shout at 1-888-999-2321 and we'll send you non-damaged battery shipping kit.
  • If you don't have the original manufacturer's packaging, put each battery in a storage bag (e.g., a 2 mm thick resealable ziplock bag) and seal the bag.
  • Attach the prepaid return waybill to the shipping carton and write "Exempt TDGR SP 34" on the waybill.

More info on shipping a non-damaged battery with a device (PDF)

Still need help?

  • Call Us

  • 1-888-999-2321