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iPad Mini 2 available online and in select store. See stores
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Get the perfect iPhone for you with Virgin Mobile, and hook up with a super fast network, the hottest plans and exclusive VIP offers.
If you’re on a term agreement, head to virginmobile.ca/phoneupgrade and log in to check your eligibility and remaining phone balance.
If you’re on virgin mobile supertab, start by checking your current SuperTab balance. Head to virginmobile.ca/supertabbalance and log in.
If you’re on prepaid, we’ll have to do a credit check to see if you’re good to move to a 2-year agreement
Of course. We’d be happy to help you with your current cell phone number transfer. Here’s everything you need to know about moving your number
Yes! You can trade in your old cell phones and use its value towards your new iPhone and/or accessories. We will need to do a physical inspection to determine its value and this will be done in store when you pick-up your iPhone. Learn more about our Trade-in Program
Online orders are processed and activated in about 2-3 business days and shipping may take 3-5 business days. In rural areas, it could take up to five business days for you to get your phone.
We'll email you a tracking number to let you know when your order has been shipped and is on its way to you.
Check out these handy interactive phone guides and user manuals to learn how to use your sweet new phone.
For Apple phones, a standard one-year hardware warranty applies, from time of iPhone pick-up. You will also get complimentary 90-day troubleshooting at Apple stores. Learn more.
If you’ve purchased an iPhone from the Apple store, you can bring your smartphone over to us on a Bring Your Own Phone Plan (BYOP). Just get a Virgin Mobile SIM and you will save on your monthly plan.
If you're not 100% happy with your phone, you can exchange it for a new phone or return it for a full refund. Just make sure you have your original sales receipt and make up your mind within 15 calendar days, less than 30 minutes of voice usage or less than 50 MB of data usage from when you activated your phone. Learn more about our refund policy.
Yes you can unlock your Virgin Mobile iPhone 90 days following your activation. The cost of unlocking cell phones is $50; subject to your account being in good standing.