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Activate your prepaid phone online and get up to a $30 credit.

So you’ve got a shiny new phone and can't wait to become a Member? Cool.

Read on and we'll show you how to get hooked up. Plus, get a $30 credit when you hook up your new phone on a prepaid monthly plan online. Pretty sweet, eh?

activate a
prepaid phone

What you'll need:

Activate your prepaid phone now

Activate a prepaid internet stick

What you'll need:

  • Your internet stick
  • Your credit card details

Activate your prepaid internet stick now

Already a Virgin Mobile Member?

If you're a current Member upgrading to a new phone or replacing your phone with a replacement phone log in to My Account to update your information.

Log in to My Account

Good to know:
To get the $30 credit, make sure you pick a monthly plan and have enough cash in your account to cover your total first month’s service (that’s your plan and any features you add on). Activation credits don't apply to activations through Care or SIM card only activations.

Got questions? We can help.

  • When can I start adding cash to my prepaid account?

    You can add cash to your prepaid account during activation or just log in to My Account at any time. You'll need a top up card or a credit card.

  • What's Top Up?

    Topping up is how you add money to your Virgin Mobile prepaid account. When your account is low you can just top it up to keep making calls, sending text messages and using other cool stuff.

  • Where can I get a Top Up card?

    Top Up cards are sold at thousands of retail locations across Canada. You can pick them up in handy $15, $25, $50 and $100 amounts. Whatever works for you.

  • Will my credits ever expire?

    Yes! The higher the amount, the longer the available time you have to use it before it expires. Check out the chart below.

    Top Up Cards or Cash Top Up Value Credit or Debit Expiry (In Days)
    $100 $100 - $200 365
    $50 $50 - $99 60
    $25 $25 - $49 60
    $15 $15 - $24 30
    Starter Credit $5 30